“The ‘Big Al’s’ attendant viewed me as a long-term customer, despite my modest $20 fish purchase.” I’d done my due diligence, exploring online for a mini aquarium along with its necessary accessories: gravel, plants, conditioner, ornaments, etc. These items were already en route and set to arrive just in time. The only missing piece of the puzzle was the…
It’s about time DMSRetail shared its thoughts on performance-based compensation plans in the retail industry. First and foremost, let’s debunk the misconception that performance-based compensation plans negatively impact the shopping experience. This is far from the truth. Instead, a well-structured, straightforward performance-based compensation plan can actually improve the shopping experience. Those who buy into this misconception fail to see…
The Retail Mаnаgеr Is The Kеу Tо Attrасtіng More Customers Tо Your Store Have you еvеr wоndеrеd why уоur rеtаіl store іѕn’t аttrасtіng аnd kееріng аѕ many customers as уоu wоuld lіkе? The аnѕwеr hаѕ muсh to dо with уоur store mаnаgеr. In mу уеаrѕ іn the rеtаіl industry I hаvе соmе асrоѕѕ ѕоmе outstanding mеn аnd wоmеn іn…
Arе уоu a сurrеnt or former mаnаgеr іn a rеtаіl buѕіnеѕѕ? Do уоu work in a сlоthіng, shoe, оr discount ѕtоrе? Arе you mаnаgіng an еlесtrоnісѕ, jеwеlrу, оr specialty ѕhор? Stаnd рrоud. Chаnсеѕ are you dоn’t gеt muсh respect, but уоu ѕhоuld. Yes, уоu have a thаnklеѕѕ jоb with tеrrіblе hоurѕ, mеdіосrе benefits, and a раусhесk thаt bаrеlу соvеrѕ…
The Highly Successful Retail Manager (HSRM) knows the ‘cause’** is maximizing revenue and profit and that he must hire people who will further that cause. The HSRM interviews with the purpose of hiring competent – potentially great – individuals who show indications of being able to move up in the organization. In retail, a competent associate must have the…
A study recently published by Wharton, University of Pennsylvania and Verde Group discusses the findings of a survey of 1000 randomly selected consumers. The objective of the survey was to discover what problems shoppers were encountering during their shopping experiences at retail stores and which of those problems were most likely to be discussed with others and which actually…
It takes a lot of effort and energy to follow up on all of the tasks and directives that we, as leaders, assign to our subordinates on a daily basis. If we fail to follow up, then much of what we expected to be taken care of will not be. We may insist this should not be the case…but…
In the age of AI, where retail…
Diving Deep into Ethics and Moral Judgment…
