Excellence In Retail Management

Find information, insights, advice and training on this site.

Creating excellent value for our clients through our unique style of content & delivery

Retail District Management Course

With the Retail District Management YourTime Study Course on video, you get the convenience of watching, listening and learning whenever, and wherever, it’s convenient for you; and you can study at your own pace.

You also have the videos and other downloaded materials to review at any point in the future. That makes it a breeze to absorb Retail DM Training.

Loss Prevention & Profit Protection

Reducing shrinkage in retail is an on-going effort requiring commitment from all areas of the organization. It is not sufficient to train floor staff to watch out for thieves – employees or otherwise.


Achieving excellence in Loss Prevention requires a thorough understanding of the underlying causes. Because shrinkage is caused by process & systemic failure, opportunity and the human factor, all of these must be addressed and must be synchronized to make the improvements necessary to stop profit erosion.



In every business there is never ending number crunching going on. The analysts have to look at the numbers from every angle to ensure on-going profitability.

A retail store, or group of stores, is no different.

There are many numbers that need to be analyzed regularly to help in managing the day to day business; to aid in decision making on just about everything.

Retail math is a major component of the background work done before most decisions involving the allocation of resources are made.

Why Retail Prowess?

Proven Track Record

DMSRetail, Retail Prowess’ parent company, has successfully navigated the retail landscape for over a quarter of a century and has a proven track record of resilience, adaptability, and expertise. Such longevity in the competitive world of retail is an endorsement of our operational efficiency, strategic planning, and the validity of our advice.

Holistic Perspective

With time, our company has expanded operations, diversified product and service offerings, and entered new markets. This breadth of experience means we can offer a more holistic view of retail management. We have insights about the interplay of various functions like merchandising, supply chain management, marketing, HR, and more.

Rich Experience Across Market Cycles

Over 25 years, the retail industry has witnessed several economic ups and downs, technological changes, and shifts in consumer behavior. We have persisted through these fluctuations and have a comprehensive understanding of different market conditions and how to adapt to them, providing invaluable insights to those seeking advice.

Retail Math Webinar

Some of our awesome team members:

Matt is a great story teller and, with years of retail and related experience, he provides his audience with a wealth of real life examples on the ‘why’ and ‘how’ of best practices in just about every area of retail.

During his retail management career, Matt has generated more than $750 Million revenue and has been responsible for sales organizations as large as 1000 salespeople.

Matt received Bachelor and Master of Science degrees in Engineering from the University of Birmingham in the UK.

Matt Parmaks


Dianne has in-depth knowledge and understanding of the influence and effect of company culture on the field organization and the customer. She is an avid customer service fanatic and has contributed to the field through a number of articles and books. She has worked with various prominent North American retail chains. and now is Senior Consultant & VP Operations for DMSRetail Inc. She is certified by Babson College retail department – Strategic Planning & Management in Retailing.

Dianne Miethner

VP of operations

Eric joined DMSRetail Inc. to spearhead our efforts to ensure that participants are able to take what they have learned back to the people they need to share with.

Through physical and mental exercises and spirited discussions, participants are taught about learning styles and how to best transfer knowledge to others, following the workshop(s).
 Eric holds a BPHE from Laurentian University and a Masters degree in Teaching, from Griffith University, Australia.

Eric Richards

Director of training

Josephine is DMSRetail’s go-to person for everything to do with workshops and Retail Business Academy memberships. She has handled events all over the USA and Canada, as well as in the Caribbean, Europe, the Middle East and Africa.
Josephine’s passion is in customer service and she has been looking after DMSRetail’s customers and subscribers since 2009. She knows this business inside out and can always be counted on to find a solution for whatever problem you have!

Josephine Hill

Client Success Manager

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“I enjoyed/learned from your experiences and it is important to learn from workshops like yours because we do not have the time to learn all these things on our own. Stand on the shoulders of giants!” 

Bill G. District Manager