We know this. We’ve heard our parents say it; we’ve heard fashion editors say it. And now it is going to work to the retailers’ advantage. Now that so many grocery stores, gas stations, banks…you name it, have moved to self serve, or barely serve, those of us who actually want to serve customers can stand out. Retailers have…
Self scheduling creates headaches for Store Managers! Calendar girls…or calendar guys…absolutely love the sight of a calendar with an invitation to choose when they will, and will not work. Some Store Managers practice what we describe as self sabotage!! They leave a calendar in the back room, lunch room, wherever employees gather when they are on break or just coming in…
External Conditions Most retailers generally plan their targets, or budgets, based on the actual sales of the previous year. As the saying goes ‘past performance is a great indicator of future performance’. But every wise retailer will also carefully look at external conditions before committing a target or budget to paper; before using the numbers as a basis for…
CRYING OVER MISSED OPPORTUNITIES…LOST REVENUE? Some retail teams don’t seem to understand the importance of ‘making the sale’. Why? Really, retailers should be wondering ‘why aren’t the people on the sales floor, motivated to sell our products’? A sales associate in a large furniture retail store is much more inclined to ‘sell’ products to customers than a floor/service/sales associate…
Test your retail management analytical and problem solving skills. Here’s the case store situation: In a busy regional mall, which has been operating for approximately 30 years, and which has undergone several renovations, there is one very unusually positioned store. The store sells women’s lingerie. It is part of a well known, multi-national chain which does very well. The store volume is…
It takes a lot of effort and energy to follow up on all of the tasks and directives that we, as leaders, assign to our subordinates on a daily basis. If we fail to follow up, then much of what we expected to be taken care of will not be. We may insist this should not be the case…but…
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Retail Fixer