The Highly Successful Retail Manager (HSRM) knows the ‘cause’** is maximizing revenue and profit and that he must hire people who will further that cause. The HSRM interviews with the purpose of hiring competent – potentially great – individuals who show indications of being able to move up in the organization. In retail, a competent associate must have the…
A study recently published by Wharton, University of Pennsylvania and Verde Group discusses the findings of a survey of 1000 randomly selected consumers. The objective of the survey was to discover what problems shoppers were encountering during their shopping experiences at retail stores and which of those problems were most likely to be discussed with others and which actually…
It takes a lot of effort and energy to follow up on all of the tasks and directives that we, as leaders, assign to our subordinates on a daily basis. If we fail to follow up, then much of what we expected to be taken care of will not be. We may insist this should not be the case…but…
“Even on my day off, my phone…
“I feel like a glorified messenger—Head Office…
Retail Fixer