“How do I tell them to ‘stay positive’ when they’re overworked, underpaid, and drowning in corporate expectations?” You walk into a store and feel the tension immediately. 😡 The manager looks exhausted.😞 Employees are drained and barely engaging with customers.🙄 Everyone is frustrated—because no matter how hard they work, it never feels like enough. And corporate? 📢 “Keep morale…
In the age of AI, where retail managers may rely heavily on automated systems for information, your role as a retail management expert remains vital—but it may need to evolve. Here are key areas to focus on to stay indispensable: 1. Become the AI Interpreter and Strategist Focus: Develop expertise in understanding AI-generated insights and translating them into actionable…
Years ago, while consulting for a mid-sized retailer, I came across a dilemma: their sales were stagnant despite excellent products and a loyal customer base. On paper, they were doing everything “right.” Yet, something was missing. I spent weeks digging into their operations, talking to employees, and observing customers. What I discovered wasn’t obvious—but it was transformative. They weren’t…
Retail prowess refers to the expertise, skill, and proficiency in managing and succeeding in the retail industry. It involves a deep understanding of various aspects of retail operations, including product selection, inventory management, pricing strategies, customer service, marketing, and sales techniques. Retail prowess is not just about understanding the mechanics of running a retail business; it’s also about understanding…
Delegation, empowerment, and accountability are crucial aspects of effective team leadership within the retail business. By mastering these principles, you can create a high-performing team, foster employee growth and motivation, and achieve desired outcomes. Here’s an exploration of each concept and strategies for implementing them without micromanaging or undermining autonomy and motivation: Delegation: Delegation involves assigning tasks and responsibilities…
The Digital-First Retail Blueprint for 2025 and…
The Secret Playbook of Retail Innovators Retail…
