Program Outline

 Introducing the Case Study Store and Setting the Scene

 Development of Standards and Expectations

 Why Adherence to Standards is a Critical Success Factor

 The Effect of Compliance on the Operating Statement

 Why Some Employees Don’t Meet Standards

 How to Capitalize on Every Type of Store Visit & Resulting Action Plans

 Reviewing the SVR from a Productivity Point of View

 Building the Action Plan

 7 Proven Follow up Techniques

 Creating a Road Map to Excellence in Compliance & Execution

 Communication

 Removing Obstacles

 Scheduling for Wage Cost Compliance and Productivity

 Effective Scheduling

 Creating a ‘Happy’ Zero Tolerance Environment

 Costing Schedule Adjustments

 Spotting the Red Flags

 Loss Prevention through Customer Experience Best Practices

 Shrinkage: External, Internal and Paperwork Errors

 Awareness of Surroundings – Importance of Positioning

 10 Sure Fire Clues to Identify Shoplifters and Internal Theft

 Safe Actions to Thwart the Thief

 Certificates sent to participants upon completion.

Seminar fee includes presentations, practical exercises and case study, all seminar materials including ‘How to Get the Highest ROI from Store Visits’ digital file.

Who Should Attend: This Seminar is suited to all retail managers, loss prevention staff and operations staff.

Why You Should Attend:

 Practical, applicable and actionable content delivered by top experts in Retail Standards and how to ensure they are properly applied to drive sales, productivity and profitability.

 Value: Apart from acquiring complete knowledge, participants will enjoy a 30-Day unlimited Q&A through email after the workshop (A $1,000 value by itself)