Program Outline
Introducing the Case Study Store and Setting the Scene
Development of Standards and Expectations
Why Adherence to Standards is a Critical Success Factor
The Effect of Compliance on the Operating Statement
Why Some Employees Don’t Meet Standards
How to Capitalize on Every Type of Store Visit & Resulting Action Plans
Reviewing the SVR from a Productivity Point of View
Building the Action Plan
7 Proven Follow up Techniques
Creating a Road Map to Excellence in Compliance & Execution
Communication
Removing Obstacles
Scheduling for Wage Cost Compliance and Productivity
Effective Scheduling
Creating a ‘Happy’ Zero Tolerance Environment
Costing Schedule Adjustments
Spotting the Red Flags
Loss Prevention through Customer Experience Best Practices
Shrinkage: External, Internal and Paperwork Errors
Awareness of Surroundings – Importance of Positioning
10 Sure Fire Clues to Identify Shoplifters and Internal Theft
Safe Actions to Thwart the Thief
Certificates sent to participants upon completion.
Seminar fee includes presentations, practical exercises and case study, all seminar materials including ‘How to Get the Highest ROI from Store Visits’ digital file.
Who Should Attend: This Seminar is suited to all retail managers, loss prevention staff and operations staff.
Why You Should Attend:
Practical, applicable and actionable content delivered by top experts in Retail Standards and how to ensure they are properly applied to drive sales, productivity and profitability.
Value: Apart from acquiring complete knowledge, participants will enjoy a 30-Day unlimited Q&A through email after the workshop (A $1,000 value by itself)
