Did you know about these dramatic differences between the weakest and the strongest retail leaders? (Research: Zenger-Folkman)
4-6 times higher profits
6 times higher sales revenues
10-20 times higher levels of employee engagement
3-4 times reduction in employees thinking about quitting
50% fewer employees that do leave
Double the satisfaction with pay and job security
4-5 times more employees “willing to go the extra mile”
1.5 times higher customer satisfaction ratings
And…
“According to operating data from various retail organizations, District/Area/Region Manager can influence performance by up to +/- 20%” – (DMSRetail Research)
In actual numbers, that means, if you have a district of 10 stores with $1.5 Million average sales each, a District Manager’s influence is about 6 Million dollars between -20% and +20%.
No responsible retail organization can leave this kind of influence to chance.
Apart from hiring and/or promoting great managers to the DM level, executive have an obligation to ensure they are equipped with the right tools and training.
This is where Retail Dojo comes in. With our proven, real life experience and record, we are able to get your talent to the point of peak performance, so that your District/Area/Region manager can consistently deliver at the +20% range.
Here are some comments from previous participants:
“Illuminating, challenging and entertaining.” Amanda R., Retail Business Owner
“Very good information, gave many tools to be a very successful DM.” Leland W., District Manager
“It was informative on key pieces of the DM role.” Alissa B., Corporate Trainer
“I think this class has made me a better DM. I can put a lot of the systems I saw into play in my stores.” Calvin D., District Manager
“I think this workshop was perfect for our company. The way we are growing, I truly felt that we needed to structure the DM position. This workshop has given us the tools to do so.” Nick G. District Manager
“I enjoyed/learned from your experiences and it is important to learn from workshops like yours because we do not have the time to learn all these things on our own. Stand on the shoulders of giants!” Bill G. District Manager
“I think this workshop provides tremendous insights from the DM position to Home Office and into Stores. I appreciated the wide range of topics covered. I feel more empowered to take decisive action with my team.” Kerry T. District Manager
“Lots of great info – good takeaways that can be implemented. Leaving feeling empowered to coach and effectively manage my team to be successful in meeting & beating the target.” Grace W. District Manager
“This workshop provided me with techniques to be an effective leader and demanding results! How to hire star performers and giving them the right recognition. Setting high, clear expectations and accepting nothing less. Focus and Follow-Up.” Marie M. District Manager
Retail DM Workshop Program Outline
Leadership:
Personal Management Styles – Understanding strengths and opportunities in ones’ own management style and ability
Traits and Characteristics of Great Leaders – Relevant to the retail business
Removing Obstacles – The role of the District/Area/Region Manager
Earning Respect through Integrity and Credibility
People Development & Succession Planning:
Recruiting, Hiring, Training – Where it all starts and where to go from there
Setting the Example – Learn how you are being perceived by your teams and what you can do to become the best example for them
Coaching – When and how to do it for maximum benefit. How to have the difficult conversations when necessary
Motivating & Getting their Best – Identifying the different approaches to developing your people
Business Continuity – How to be prepared for any personnel issues that affect your stores
Charting the Course – You’ll build a succession planning chart and easily learn to predict or anticipate future management requirements for your district/region
Managing Up:
Diplomacy Skills – What you need to know to manage up and throughout the organization successfully and productively
The Value of Your Opinion – How to become a valued and respected source of information to aid in corporate decision making
The Strategic Importance of the District/Area/Region Manager Position – A field/Head Office Liaison
Retail Math, Metrics & KPI’s:
Understanding Retail Math, Metrics & KPI’s – Understand what all those numbers mean, what to measure, how to interpret results and take action based on those results
Knowing Your Numbers – How to speak intelligently about your business from a numbers perspective and how to ensure your Store Manager’s know their numbers too
Positively Affecting the Profit & Loss Statement – Learn how you and your teams can easily & positively impact the P&L
Execution:
It’s All in the Execution – Learn how to avoid the pitfalls that lead to poor execution of company directives and standards.
Communication – Learn how to lay the foundations for excellent communication in managing multiple business units
Managing remotely – Perhaps the biggest challenge. Learn how to keep your finger on the pulse of each store…when you’re not there
Follow up triggers and mechanisms
Performance Management:
Sales Management & Customer Service – Set high expectations and then be available to do what it takes to help everyone achieve them
Setting the Example – How to inspire your people through role modeling
Knowing Where to Focus your Efforts – Learn where to get the biggest payback for your time and effort without neglecting anything
Who Should Attend:
This workshop is designed for Area, District and Regional Managers, Store Managers who are being prepared for promotion and Retail Business Owners.
Why You Should Attend:
Practical, applicable and actionable content delivered by top experts in Retail Sales & Operations Management to drive your sales, productivity and profitability. Proven to increase those metrics by double digits. Check out the testimonials.
Value: Apart from acquiring complete knowledge, participants will enjoy a 30-Day unlimited Q&A through email after the workshop (A $1,000 value by itself).
Positions you as an expert.
Creates a “larger picture” mentality.
Improves your standing as a Retail Management Leader.
Faculty:
The District Management Workshop is led by senior members of Retail Dojo and various invited Guest Speakers, as arranged.
